top of page

What We Do

Empower AI uses innovative technologies and their specialized platform to support federal missions and empower agency personnel to solve unique government challenges​.

IT Service Management

Boost speed and customer satisfaction with the technology-enabled service desk

Overview

Better and Faster Solutions, As Expected

Whether your agency serves thousands of internal users or tens of millions of citizens, they all want fast issue resolution. Our strategic and technical IT Service Management (ITSM) solutions allow your agency to meet and exceed that expectation.


We help agencies:

  • Build a mission-aligned service portfolio 

  • Design and operate omni-channel service delivery 

  • Monitor and improve performance 


Backed by decades of experience, our ITSM methodology is grounded in continuous improvement and leverages ITIL, CMMI, Agile, Lean, and DevSecOps best practices.

What Sets Us Apart

​

Our Proven, Differentiated Approach

Key Services

& Capabilities

Process optimization

Service Design

Service Portfolio Management

Service Desk

Customer Experience Management

Continuous Improvement

Key Services & Capabilities

Program Highlights

Videos


​

What We Offer

​

​

Relevant News

Resources

Featured

Feb 1, 2023

Loading...

AI in DoD Requires Security, Education, and ATO

Featured

Oct 28, 2022

Loading...

Artificial Intelligence Is Critical to Accelerated Decision Making

Featured

Sep 19, 2022

Loading...

Artificial Intelligence in Government is About People, Not Programming

Featured

Jan 14, 2021

Loading...

Empower AI (formerly NCI) Wins $807M GSA DIGIT Task Order

Featured

Aug 12, 2020

Loading...

Empower AI (formerly NCI) Receives CMMI Level 3 Appraisal for Development and Services

Featured

Oct 22, 2019

Loading...

Empower AI (formerly NCI) Awarded Joint Service Provider Contract with the Department of Defense

Let’s build a better

world, together.

Empower AI Leads equips mission leaders to make better, faster decisions and achieve meaningful digital evolution. Empower AI Leads includes the methodology, governance, and visual displays to see the total impact  of change.

Empower AI Leads

Learn More

Empower AI Advises accelerates human decision-making with a side-by-side AI assistant to help make sense of the vast amounts of data available and streamlines the speed and accuracy of tasks so your team can make faster, more accurate decisions.

Empower AI Advises

Learn More

Empower AI Works helps teams shift focus to their most impactful work by automating complex human tasks with AI. Empower AI Works accurately and independently to automate tasks without the need for human intervention.

Empower AI Works

Learn More

​

​

bottom of page