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IT Service Management

Boost speed and customer satisfaction with the technology-enabled service desk


Streamlining Federal Operations

At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.

The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:

  • Information Technology Infrastructure Library (ITIL®)

  • Scaled Agile Framework Engineering (SAFE) methodologies

  • Capability Maturity Model Integration (CMMI) Level 3 services

What Sets Us Apart

Our Proven, Differentiated Approach

Empower AI engineers start each project by conducting discovery and listening sessions with agency leaders to understand mission priorities, and then develop custom solutions built around each agency’s security, functionality, capacity, workflow and cost requirements.

Leveraging significant mission support experience and AI-enabled solutions, the team provides accelerated decision making to advance mission outcomes. The goal is always to streamline or automate processes so that each agency’s workforce can focus on the tasks that require critical thinking and achieve the mission.

Our Proven, Differentiated Approach

Key Services

& Capabilities

Robotic Process Automation / Intelligent Automation

Machine Learning

Natural Language Processing

Digital Transformation

Tactical Edge AI Decision Augmentation

Key Services & Capabilities

Program Highlights


More Details

What We Offer

Digital Teammates Extend Your Reach

With AI teammates, more than one-third of service desk functions can be automated to provide 24/7 processing of orders and help customers resolve the most frequent requests.

The Empower AI Platform® is an open-architecture platform that provides secure, containerized access to deploy the IT service management solution. Our Empower AI assistants provide fast resolution of requests for both internal and external customers.

Digital Teammates Extend Your Reach

Relevant News



April 11, 2022


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