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What We Do

Empower AI uses innovative technologies and their specialized platform to support federal missions and empower agency personnel to solve unique government challenges​.

IT Service Management

Boost speed and customer satisfaction with the technology-enabled service desk


Streamlining Federal Operations

At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.

The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:

  • Information Technology Infrastructure Library (ITIL®)

  • Scaled Agile Framework Engineering (SAFE) methodologies

  • Capability Maturity Model Integration (CMMI) Level 3 services

What Sets Us Apart

Our Proven, Differentiated Approach

Empower AI engineers start each project by conducting discovery and listening sessions with agency leaders to understand mission priorities, and then develop custom solutions built around each agency’s security, functionality, capacity, workflow and cost requirements.

Leveraging significant mission support experience and AI-enabled solutions, the team provides accelerated decision making to advance mission outcomes. The goal is always to streamline or automate processes so that each agency’s workforce can focus on the tasks that require critical thinking and achieve the mission.

Our Proven, Differentiated Approach

Key Services

& Capabilities

Process Digitization Excellence

Scaled Agile Framework (SAFe) best practices

Omni-Channel Virtual Service Desk

Enhanced Customer Understanding

Value Creation & Management

Data and Analytics

Account Management & Onboarding

Asset Management

Disaster Recovery

Training Help Desk/Service Desk & Multi-Tier Support

Desktop Management

Identity, Credential & Access Management (ICAM)

Network Engineering, Management, & Operation

Key Services & Capabilities

Program Highlights