Overview
Streamlining Federal Operations
At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.
The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:
Information Technology Infrastructure Library (ITIL®)
Scaled Agile Framework Engineering (SAFE) methodologies
Capability Maturity Model Integration (CMMI) Level 3 services
What Sets Us Apart
Our Proven, Differentiated Approach
Empower AI engineers start each project by conducting discovery and listening sessions with agency leaders to understand mission priorities, and then develop custom solutions built around each agency’s security, functionality, capacity, workflow and cost requirements.
Leveraging significant mission support experience and AI-enabled solutions, the team provides accelerated decision making to advance mission outcomes. The goal is always to streamline or automate processes so that each agency’s workforce can focus on the tasks that require critical thinking and achieve the mission.
Our Proven, Differentiated Approach
Key Services
& Capabilities
Robotic Process Automation / Intelligent Automation
Machine Learning
Natural Language Processing
Digital Transformation
Tactical Edge AI Decision Augmentation
Key Services & Capabilities
Program Highlights
Videos
More Details
What We Offer
Digital Teammates Extend Your Reach
With AI teammates, more than one-third of service desk functions can be automated to provide 24/7 processing of orders and help customers resolve the most frequent requests.
The Empower AI Platform® is an open-architecture platform that provides secure, containerized access to deploy the IT service management solution. Our Empower AI assistants provide fast resolution of requests for both internal and external customers.
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