The U.S. Army Information Technology Enterprise Solutions – 3 Services (ITES-3S) indefinite-delivery, indefinite-quantity contract is the third iteration of a hugely successful series of contracts that provide a primary procurement methodology to satisfy requirements for IT services and solutions to not only the U.S. Army, but to all of the military services, DoD agencies, intelligence community, and federal civilian organizations. The U.S. Army Computer Hardware, Enterprise Software and Solutions (CHESS), in coordination with the Army Contracting Command, Rock Island (ACC-RI), provide overall program and contract management oversight to support the Army enterprise infrastructure and infostructure goals with information technology (IT) services worldwide (CONUS, OCONUS, and warzone areas).
The CHESS mission is to be the primary source to support the Warfighter’s information dominance objectives by developing, implementing, and managing commercial IT contracts that provide enterprise-wide net-centric hardware, software, and engineering and support services for the Army. ITES-3S provides services for LandWarNet (LWN) associated IT which are directed towards enterprise connected systems, not standalone systems. The overall objective of ITES-3S is to provide industry best practice, best value, non-personal services to enable a broad range of enterprise-level support services for IT integration and service management activities to the Army, other DoD agencies, and all other Federal agencies.
Contract and Program Objectives
Establish and maintain contract methodologies and operations that are flexible, facilitate change, and allow for continuity of user support over the life of the contract.
Continuously improve task order competition throughout the life of the contract.
Increase use of subcontractors and teaming partners to bring expert talent and ingenuity to the varied work under ITES-3S, and effectively utilize small businesses to assure achievement of mandatory subcontracting goals.
Promote the contract to the Army, other DoD agencies, and all other Federal agencies to increase potential customers’ awareness of available services, solutions, and benefits of this contract.
Provide compliant, state-of-the-market, sustainable, supportable, and interoperable IT service solutions worldwide.
Identify and implement best commercial practices, new technologies, and streamlined approaches that afford the Army and other customers’ IT and telecommunications structure the ability to improve their performance and IT business processes.
Promote the benefits of performance-based contracting by educating the Army users.
Continuously seek ways to increase customer satisfaction through delivery of best value and superior IT services.
Assure affordable, best value, best priced IT solutions.
About Empower AI
For more than 30 years, Empower AI has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its Empower Platform®, Empower AI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government’s most complex mission challenges. Headquartered in Reston, Va., Empower AI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit www.empower.ai.
Empower AI has been a successful prime contractor on the ITES (awarded in October 2003) and the ITES-2S (awarded in December 2006) IDIQ Contracts and has provided nearly $1.5 billion in mission-critical IT services and solutions to Government customers worldwide under the two vehicles.
Empower AI ITES-3S Contract #: W52P1J-18-D-A094
Unique Entity ID (UEI): HC6QJAM2F4E3
Business Size: Large
Empower AI is registered in the Central Contractor Registration (CCR) System, and our company information can be obtained by searching under our CAGE Code (0MX49).
Period of Performance: Base Period – September 25, 2018 to September 25, 2023 with four option periods of one year each encompassing September 26, 2023 through September 25, 2027.
Maximum Total Contract (Ceiling) Value: $12.1 Billion
Authorized Users: ITES-3S will allow for ordering by all DoD and Federal civilian agencies, but is specifically crafted to be utilized as a strategic source for the Army. Each task order supported under ITES-3S will be provided in accordance with Department of Defense, United States Army, DOD Intelligence Information Systems (DoDIIS), and National Security Agency standards as applicable.
Scope: The scope of the ITES-3S Contract will include a full range of IT services and solutions necessary for the Army to satisfy its support of the Army Enterprise Infostructure (AEI) goals with services available throughout CONUS, OCONUS and warzone locations. The scope includes the Command, Control, Communications, Computers, and Information Management (C4IM) requirements as defined in Army Regulation 25-1 (AR 25-1). Additionally, ITES-3S will include the services and solutions necessary for the Army and other services to transition from current service-centric information environments to the enterprise Joint Information Environment (JIE) as directed by the DoD Chief Information Officer.
The types of services and solutions available fall under the following Task Areas:
Cloud Hosting Services
Information Technology Services
Enterprise Design, Integration and Consolidation
Network/Systems Operation and Maintenance
Telecommunications/Systems Operation and Maintenance
Business Process Reengineering
Information Technology Supply Chain Management
Information Technology Education and Training
QUALITY ASSURANCE PROGRAM
Empower AI’s quality assurance program is largely based on practices conducted under our ISO* 9001:2015 Quality Management System certification:
Quality policy and objectives
Employee competence and training
Requirements review and analysis
Design and development of customer solutions
Through implementation of ISO 9001 practices, and our Quality Policy and Quality Objectives, Empower AI personnel focus on customer satisfaction, fulfillment of customer requirements, and continuous improvement.
Empower AI Quality Policy
Empower AI is committed to ensuring customer satisfaction and to meeting all requirements contained in our contracts as well as any requirements that are integral to the nature and scope of the work. In addition, Empower AI is dedicated to continually improving our quality management system which provides the framework and the structure for ensuring the quality of the work we do and the services we provide.
Measurable objectives and targets are set for projects, including ~100% on-time deliverables, achievement of all key performance targets, and high customer satisfaction.
*International Standard Organization
Empower AI’s Program Management Office (PMO has been providing information technology support and services under ITES, ITES-2S, and now ITES-3S Contracts, since October of 2003. Our PMO is staffed by a team of seasoned professionals with experience in the disciplines necessary to provide outstanding support to the ITES-3S vehicle and its Government customers.
Program Management Office (PMO) Points of Contact (POC)
SVP Business Development
Empower AI’s team for our ITES-3S Program includes over 100 partners from the largest companies in the IT industry to the smallest businesses and includes representatives from all of the socio-economic categories. Many our teammates have been with Empower AI since the first days of the ITES Contract, and remain trusted partners bringing award-winning expertise, unique capabilities, and exceptional subject matter experts in both program and project management, and across the full spectrum of technical solutions and services. To our existing team, we have added new partners and their core competencies to support the full scope of ITES-3S requirements.
Empower AI’s full list of 2020 ITES-3S teammates will be available soon.
The objective of the ITES-3S contracts is to meet the Army’s enterprise infrastructure and infostructure goals with a full range of innovative, world-class Information Technology (IT) support services and solutions at a fair and reasonable price. ITES-3S is a multiple award, ID/IQ contract vehicle. It is the Army’s primary source of IT-related services worldwide. Working in partnership with the prime contractors, CHESS manages the contracts, in coordination with the ACC-RI Contracting Center. Through the use of ITES-3S, users have a flexible means of meeting IT service needs quickly, efficiently, and cost-effectively.
Highlights of the Benefits of ITES-3S
All DoD and Federal civilian agencies are authorized to use the contracts to satisfy their IT requirements.
Decentralized ordering by warranted Contracting Officer.
No associated fees to place orders under the contract.
The ITES-3S Contract encompasses a full range of innovative, world-class information technology support services and solutions at a reasonable price. Firm Fixed Price (FFP), Time and Materials (T&M), and Cost Reimbursement (CR) Task Orders (TOs) are authorized under this contract.
Roles and Responsibilities of the ACC-RI and PD CHESS in the ITES-3S Process
Army Contracting Command – Rock Island (ACC-RI)
Serves as the PCO for the ITES-3S contracts. The PCO has overall contractual responsibility for the ITES-3S contracts. All orders issued are subject to the terms and conditions of the contract. The contract takes precedence in the event of conflict with any order or the Ordering Guide.
Provides advice and guidance to Requiring Activities’ (RA), OCOs, and contractors regarding contract scope, acquisition regulation requirements, and contracting policies.
Approves and issues base ITES-3S contract modifications.
Represents the Contracting Officer position at various contract-related meetings.
Computer Hardware, Enterprise Software and Solutions (CHESS)
Requiring Activity / Administrative Contracting Officer Representative (ACOR) for this acquisition.
Maintains the IT e-mart, a no-fee flexible procurement strategy through which an ITES-3S user may procure COTS IT hardware, software and services.
With support from the Information Systems Engineering Command, Technology Integration Center, CHESS assists Army organizations in defining and analyzing requirements for meeting the Army’s enterprise infrastructure and infostructure goals.
Works with other Requiring Activities, including those outside of the Army, to help them understand how ITES-3S can best be used to meet their enterprise requirements.
Conducts periodic meetings with the prime contractors, e.g., In-Process Reviews, as needed to ensure requirements, such as approved DoD standards, are understood.
The website for the CHESS IT e-mart provides the following:
Government Contact Information for ACC-RI and CHESS
ITES-3S Ordering Guide (September 2018)
ITES-3S Training and Tutorials
Labor Categories and Rates
Automated Process for Creating and Releasing Requests for Information (RFI) and Requests for Proposal (RFP)