CFO Pamela Rothka and CTO Jennifer Sample Recognized for Leadership Excellence

In an insightful piece for GovCon Wire, CTO Jennifer Sample explores how artificial intelligence is fundamentally reshaping IT Service Management (ITSM) for federal agencies.

In her comprehensive analysis for GovLoop, Empower AI's ML Engineer Himaja Ginkala explores how Retrieval-Augmented Generation (RAG) is transforming the way federal agencies handle complex information challenges. Ginkala details how government professionals are moving beyond slow, manual document searches to leverage AI systems that combine large language models with intelligent retrieval capabilities. This powerful approach enables agencies to get instant, accurate answers from vast documentation systems while maintaining the citation transparency and traceability that mission-critical environments demand.