Randy Devine, General Manager of Empower AI’s Defense Business Unit, describes how enabling the Pentagon’s IT service desk with groundbreaking automation has reduced the time to complete mission-critical tasks from days to minutes, and eliminates potential security risks with dormant accounts.
Improving security at the Pentagon with service desk automation
Randy Devine, General Manager of Empower AI’s Defense Business Unit, describes how enabling the Pentagon’s IT service desk with groundbreaking automation has reduced the time to complete mission-critical tasks from days to minutes, and eliminates potential security risks with dormant accounts.
Empower AISuccess stories

More insights.
News releasesEmpower AI wins $205 million DCSA contract to modernize enterprise IT support
Company to put Operational AI to work for the agency that vets and protects the nation's trusted workforce.
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News releasesEmpower AI wins $255M DISA J6 Service Delivery contract to support Pentagon enterprise IT
The company retains mission-critical DISA J6 service delivery for enterprise IT operations.
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Success storiesSupporting the DoW's mission with IT service management
A success story in IT service management for defense.
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