What We Do
Empower AI uses innovative technologies and their specialized platform to support federal missions and empower agency personnel to solve unique government challenges.
Overview
Streamlining Federal Operations
At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.
The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:
Information Technology Infrastructure Library (ITIL®)
Scaled Agile Framework Engineering (SAFE) methodologies
Capability Maturity Model Integration (CMMI) Level 3 services
What Sets Us Apart
Our Proven, Differentiated Approach
Empower AI engineers start each project by conducting discovery and listening sessions with agency leaders to understand mission priorities, and then develop custom solutions built around each agency’s security, functionality, capacity, workflow and cost requirements.
Leveraging significant mission support experience and AI-enabled solutions, the team provides accelerated decision making to advance mission outcomes. The goal is always to streamline or automate processes so that each agency’s workforce can focus on the tasks that require critical thinking and achieve the mission.
Our Proven, Differentiated Approach
Key Services
& Capabilities
Process Digitization Excellence
Scaled Agile Framework (SAFe) best practices
Omni-Channel Virtual Service Desk
Enhanced Customer Understanding
Value Creation & Management
Data and Analytics
Account Management & Onboarding
Asset Management
Disaster Recovery
Training Help Desk/Service Desk & Multi-Tier Support
Desktop Management
Identity, Credential & Access Management (ICAM)
Network Engineering, Management, & Operation
Key Services & Capabilities
Program Highlights
Videos
What We Offer
Digital Teammates Extend Your Reach
With AI teammates, more than one-third of service desk functions can be automated to provide 24/7 processing of orders and help customers resolve the most frequent requests.
The Empower AI Platform® is an open-architecture platform that provides secure, containerized access to deploy the IT service management solution. Our Empower AI assistants provide fast resolution of requests for both internal and external customers.
Relevant News
Resources
Featured
Feb 1, 2023
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AI in DoD Requires Security, Education, and ATO
Featured
Oct 28, 2022
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Artificial Intelligence Is Critical to Accelerated Decision Making
Featured
Sep 19, 2022
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Artificial Intelligence in Government is About People, Not Programming
Featured
Jan 14, 2021
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Empower AI (formerly NCI) Wins $807M GSA DIGIT Task Order
Featured
Aug 12, 2020
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Empower AI (formerly NCI) Receives CMMI Level 3 Appraisal for Development and Services
Featured
Oct 22, 2019
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Empower AI (formerly NCI) Awarded Joint Service Provider Contract with the Department of Defense
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