IT Service Management
Boost speed and customer satisfaction with the technology-enabled service desk
At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.
The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:
Information Technology Infrastructure Library (ITIL®)
Scaled Agile Framework Engineering (SAFE) methodologies
Capability Maturity Model Integration (CMMI) Level 3 services
Program Highlights
Raising Morale and Supporting the GSA
Elevating the CMS Mission with Extreme Productivity
Boosting Cybersecurity at the Pentagon
TBD
Our Differentiated, Proven Approach
N/A
Authority to Operate (ATO) Status
Process Digitization Excellence
Omni-Channel Virtual Service Desk
Enhanced Customer Understanding
Value Creation & Management
Data and Analytics
Account Management & Onboarding
Asset Management
Disaster Recovery
Training Help Desk/Service Desk & Multi-Tier Support
Desktop Management
Asset Management
Identity, Credential & Access Management (ICAM)
Network Engineering, Management, & Operation
Scaled Agile Framework (SAFe)