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IT Service Management

Boost speed and customer satisfaction with the technology-enabled service desk

At Empower AI, we leverage a suite of automation and predictive technologies that are customized to each mission to help federal agencies resolve issues and complete tasks faster. Our omni-channel, IT service management solutions provide the agile, high-performing, and modern experience users need.

The Empower AI team leverages best practices of IT service management to transform locally hosted or cloud-based service desk systems to meet an organization’s specific performance and workflow expectations. We combine:

  • Information Technology Infrastructure Library (ITIL®)

  • Scaled Agile Framework Engineering (SAFE) methodologies

  • Capability Maturity Model Integration (CMMI) Level 3 services

Program Highlights

Raising Morale and Supporting the GSA

Elevating the CMS Mission with Extreme Productivity

Boosting Cybersecurity at the Pentagon

Program News

Empower AI (formerly NCI) Wins $807M GSA DIGIT Task Order

Empower AI (formerly NCI) Receives CMMI Level 3 Appraisal for Development and Services

Empower AI (formerly NCI) Awarded Joint Service Provider Contract with the Department of Defense


Our Differentiated, Proven Approach


Authority to Operate (ATO) Status

  • Process Digitization Excellence

  • Omni-Channel Virtual Service Desk

  • Enhanced Customer Understanding

  • Value Creation & Management

  • Data and Analytics

  • Account Management & Onboarding

  • Asset Management

  • Disaster Recovery

  • Training Help Desk/Service Desk & Multi-Tier Support

  • Desktop Management

  • Asset Management

  • Identity, Credential & Access Management (ICAM)

  • Network Engineering, Management, & Operation

  • Scaled Agile Framework (SAFe)

Key Services and Capabilities