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Empower AI (formerly NCI) Awarded Joint Service Provider Contract with the Department of Defense

Company will leverage its AI framework to transform IT support services

RESTON, Va., October 22, 2019 Empower AI (formerly NCI), a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, today announced it has been awarded a four-year prime contract from the Washington Headquarters Services (WHS) to provide information technology support to the Defense Information Systems Agency’s Joint Service Provider (JSP). The award has a total contract value of $269.9 million, if all options are exercised, making it the largest award in the past 10 years for Empower AI.

Under the JSP Information Technology Support Services – Service Delivery (ITSS-SD) contract, Empower AI will implement the latest technologies as well as industry best practices to simplify operations, improve efficiencies and help JSP manage the Department of Defense enterprise IT infrastructure. The company will perform work at various locations within the National Capital Region, including the Pentagon, WHS’ Mark Center and Crystal City, Virginia.

“NCI is proud to support this critical mission and we look forward to delivering on our commitment of people first to meet JSP’s vision to Enable. Every. Mission.,” said Paul A. Dillahay, president and CEO of Empower AI (formerly NCI). “We will implement new and innovative technologies, including our NCI Shai framework, to reduce administrative burden, automate repetitive tasks and share knowledge across the enterprise that will enable our team to deliver unparalleled support to JSP customers.

“Our team now has digital teammates working for them—and JSP will benefit from one of the first federal AI-enabled service desk capabilities,” added Dillahay. “Our team of highly-trained and motivated professional personnel, combined with AI-powered tools, will shift employees’ time and efforts from low-value to high-value work, allowing the JSP organization to focus on solving the most pressing, mission‑critical challenges they face.”